Managing Asians, Actions that Harm - Executive Search Headhunter

The Principals of Chalre Associates are well known and respected within the business community. Below are some examples of Public Addresses delivered by them at major events throughout the Asia Pacific region.

The Chairman of Chalre Associates, Richard Mills, presented at the most recent Leading HR Summit in Singapore. The event was organized by the Singapore Human Resources Institute (SHRI) - the region's largest HR industry association. Richard was asked to provide attendees with a detailed overview of the burgeoning field of HR Outsourcing.

To review Richard's in-depth

presentation, click the icon below.

EXECUTIVE COMPENSATION & BENEFITS EXPO

The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of the most recent Executive Compensation & Benefits EXPO. Held at the Grand Hyatt Hotel in Singapore, the 2-day annual event is of interest to regional business leaders. Other featured presenters included Asia Pacific leaders from companies including Mercer, Gallup and HayGroup. Richard provided his views on the near term economic outlook for the SE Asia region and its impact on career progress for senior managers.

Download Richard's detailed presentation by clicking the icon below. (The event brochure is also available here.)

RECRUITING SENIOR MANAGERS IN SE ASIA

The Chairman of Chalre Associates, Richard Mills, presented recently for the American Chamber of Commerce on the challenges of acquiring and developing senior managers in South-East Asia. The presentation covers global trends to more specific information relevant to fast growing sectors like Business Process Outsourcing. Richard's personal comments have been added on most slides.

To review Richard's in-depth

presentation, click the icon below.

The Executive Basics of HR Outsourcing

The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of this year's Regional HR Shared Services & BPO Conference. Held in Singapore, the event is the largest in Asia for the booming sector. To learn about the state of offshore outsourcing in Asia, view Richard's detailed presentation by clicking below.

To review Richard's in-depth

presentation, click the icon below. (The event brochure is located here.)

The Chairman of Chalre Associates, Richard Mills, delivered the Keynote Address of Successful Shared Services. The event was a region-wide conference held in Singapore. Richard's presentation provided a broad overview of Shared Services as it relates to multinational companies and regional managers. The event featured Outsourcing Leaders from Reuters, Johnson & Johnson, Convergys and others.

To review Richard's in-depth

presentation, click the icon below. (The event brochure is located here.)

The Chairman of Chalre Associates, Richard Mills, provided his insights on Retention and Succession Management to business leaders in the booming city of Kuala Lumpur in Malaysia.

Richard Mills, Chalre Associates Chairman, was a featured speaker of this event, one of the largest IT/BPO related conferences in Asia.

He delivered a highly motivational presentation to describe the monumental opportunity that exists in the Business Process Outsourcing (BPO) sector.

The most revealing information to come from the conference was the tremendous quality ratings being achieved by young Filipinos. Citigroup, HSBC, GXS, Siemens and others reported world beating performance rankings from their Philippine facilities.

Richard Mills, Chairman of Chalre Associates, was asked to address the annual convention of the Semiconductor & Electronics industry association (SEIPI) in 2006. The sector is the largest in Philippines accounting for 70% of the nation's export earnings and 34% of GDP.

Richard's presentation discussed the future outlook for Philippines and the specific impact of the booming Business Process Outsourcing industry. He provided an optimistic view of the economic situation over the next couple years.

To review Richard's in-depth presentation, Click Here.

Business Processing Association of the Philippines (BPA/P) organization is the main umbrella association for the Philippines IT-enabled services/BPO industry. It is the second largest such association in Asia.

Richard Mills, Chairman of Chalre Associates, was asked to address BPA/P to provide his insight on the fast moving sector in the country.

He spoke along with Beth Lui, Country Managing Director of Accenture, whose company employs 7000 people in Philippines. Richard's presentation was titled: “Philippines as an Outsource Destination - What CEO's Really Think”.

To review Richard's in-depth presentation and to learn more about the current views of Senior Decision Makers in the BPO Sector in Asia, Click Here.

C o n t a c t U s

+ 632 822 4129

leaders@chalre.com

Managing Asians Ineffectively

Managing Asians 2:

Actions that Harm

Some managers have difficulty adjusting to the cultural differences of a new country especially if they are new to expatriate life. They can sometimes be the architect of their own doom unless they are careful. Some of the more common causes of career disrupting problems are listed below.

TACTICS THAT

DESTROY PRODUCTIVITY

Action 1:
Intolerance

A sure method of destroying a career in Asia is to conduct oneself in a bigoted manner. Examples might be expressing disgust at social habits, criticizing the nation’s culture and achievements, prejudging people in a negative manner, etc.

Action 2:
Know it All

Managers who assume that their own business culture is completely superior and therefore should be followed at all times in another country will suffer for their assumption. Consideration of the local cultural differences is important before jumping to conclusions.

Action 3:
Introvert

Shy managers experience difficulty being successful in Asia. Social interaction during working hours and after is very important to developing working relationships with co-workers, business partner, clients and others who are critical to success.

Action 4:
Lack of Trust

After a bad experience with a dishonest employee or government official, inexperienced managers can over generalize in a negative manner – “they’re all lazy/stupid/corrupt.” More often in emerging countries, certain people can seem undisciplined or even deceitful. But most people are sincere and eager to help solve problems caused by others of their less-than-perfect countryman. Make allies with these people and they will help overcome problems.

Action 5:
Public Scoldings

Western managers can sometimes become frustrated enough to lose their temper in a public display against an individual or group. This is almost always a mistake that will lead to retribution down the road or loss of support among staff. Reprimands should be carried out in relative privacy.

Action 6:
Language Barrier

Most senior staff and even many professional people have good English communication skills that become better year after year. However, English is a secondary language in almost all Asian countries. Even those who seem to speak very good English will naturally use words and expressions in different ways that those in other countries. Managers need to constantly be careful of misunderstandings in their comments and instructions.


Action 7:
Vacation Posting

Some managers think working in Southeast Asia is a holiday. They disappear during the week for golf games at the country club or to the beach with the family. Undisciplined younger managers spend night after night at bars being entertained by women of ill-repute. Such conduct is clearly unsuitable and soon becomes well-known by employees and clients. The result is a lack of support from staff and, not uncommonly, a sudden end to the manager’s posting as overall results suffer.




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Executive Search & Management Consulting:

Chalre Associates provides its Executive Search and Recruiting services throughout the emerging countries of the Asia Pacific region with specific focus on Philippines, Singapore, Malaysia, Indonesia, Vietnam, Cambodia, Laos. We are proactive and well known in our sectors of focus.  Regional Managers use us to help bridge the gap between local environments and the world-class requirements of multinational corporations.

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+ 632 822 4129     leaders@chalre.com

Asia CEO Forum

Asia CEO Forum presented by PLDT ALPHA Enterprise is the largest regular business event in Philippines and considered one of the most important in the Southeast Asia region. The forum serves as a hub for the spreading of ideas that help executive managers overseeing enterprises across the Asia Pacific region.

Attendees are both expatriate and Asian management personnel overseeing multinational and regional organizations. Held in Philippines, presenters are leaders in their industries and engaged in momentous pursuits of significance to the entire region.

Asia CEO Forum is operated as a CSR (Corporate Social Responsibility) activity of Chalre Associates, one of Southeast Asia's most prominent senior management executive search firms, to promote Philippines as a premier business destination in the Asia region.

Click Here to go to Asia CEO Forum now!

Asia CEO Awards

Asia CEO Awards presented by Aseana City represents the grandest alliance of local and international business people ever created to promote Philippines on the world stage. As one of the largest events of its kind in the Asia Pacific region, it is considered a must-attend occasion for business leaders active in Southeast Asia.

The star-studded Board of Judges of Asia CEO Awards give away 10 awards to many of the most accomplished leadership teams and individuals currently operating in Philippines and the region. The awards recognize extraordinary leaders who have demonstrated outstanding achievement for their organizations and contributions to others.

As one of the fastest growing nations on the planet, the world's business leaders have their eyes on Philippines like never before. The annual gala was established as a natural outgrowth of Asia CEO Forum, the largest regular networking event for the business community in Philippines.

Click Here to go to Asia CEO Awards now!

SPECIAL DOWNLOADS:

Media organizations throughout the world call upon the Principals of Chalre Associates for thought leadership. Below are some examples of published material written by our consultants or international journalists who refer to them. For a complete list of published work, Click Here.

Getting Ready For The Deluge: Outsourcing in Philippines

by Chalre Associates senior staff

Download [PDF file, 62KB]

The Economist Intelligence Unit of the Economist magazine asked Chalre Associates' Chairman, Richard Mills, to write a chapter about the Philippine outsourcing sector in its annual Business Guide Book. The material provides a Executive Briefing on the progress and major issues facing this industry that is certainly one of most significant growth stories in the world. more

Asia Pacific Mining Conference 2007 - Report

by Chalre Associates senior staff

Download [PDF file, 28KB]

The 7th Asia Pacific Mining Conference put on by the Asean Federation of Mining Associations was perhaps the largest such event in the region. Richard Mills, Chairman of Chalre Associates gave this report on what was said by the prominent mining people who presented. more

The State of BPO in Philippines: Dan Reyes Speaks

by Chalre Associates senior staff

Download [PDF file, 31KB]

Richard Mills, Chairman of Chalre Associates, interviewed Dan Reyes of Sitel for ComputerWorld (US) recently to get his views on the state of the BPO industry in Philippines. Dan presented US readers with compelling information to support his view that Philippines is currently seen as the "Number 1" option by global companies sending BPO work to offshore destinations.

Dan Reyes is easily one of most experienced Business Process Outsourcing (BPO) managers in the Asia Pacific region and the world. He is head of the extremely successful Philippine operations of Sitel, the world's largest call center organization. Among other things, he is a founder and former president of the Business Processing Association of the Philippines.    more