Managing
Asians 2:
Actions
that Harm
Some
managers have difficulty adjusting to the cultural differences of a new
country especially if they are new to expatriate life. They can
sometimes be the architect of their own doom unless they are careful.
Some of the more common causes of career disrupting problems are listed below.
TACTICS
THAT
DESTROY
PRODUCTIVITY
Action 1:
Intolerance
A sure method of destroying a career in Asia is to conduct oneself
in a bigoted manner. Examples might be expressing disgust at social
habits, criticizing the nation’s culture and achievements, prejudging
people in a negative manner, etc.
Action 2:
Know it All
Managers who assume that their own business culture is completely superior and
therefore should be followed at all times in another country will suffer for their
assumption. Consideration of the local cultural differences is
important before jumping to conclusions.
Action 3:
Introvert
Shy managers experience difficulty being successful in Asia. Social
interaction during working hours and after is very important to developing
working relationships with co-workers, business partner, clients and others who are
critical to success.
Action
4:
Lack of Trust
After a bad experience with a dishonest employee or government
official, inexperienced managers can over generalize in a negative
manner – “they’re all lazy/stupid/corrupt.” More often in emerging
countries, certain people can seem
undisciplined or even deceitful. But most people are sincere and eager to help
solve problems caused by others of their less-than-perfect countryman. Make
allies with these people and they will help overcome problems.
Action
5:
Public Scoldings
Western
managers can sometimes become frustrated enough to lose their temper in
a public display against an individual or group. This is almost always
a mistake that will lead to retribution down the road or loss of
support among staff. Reprimands should be carried out in relative
privacy.
Action 6:
Language Barrier
Most senior staff and even many professional people have good English
communication skills that become better year after year. However,
English is a secondary language in almost all Asian
countries. Even those who seem to speak very good English will naturally
use words and expressions in different ways that those in other countries. Managers need to constantly be
careful of misunderstandings in their comments and instructions.
Action 7:
Vacation Posting
Some managers think working in Southeast Asia is a holiday. They
disappear during the week for golf games at the country club or to the beach
with the family.
Undisciplined younger managers spend night after night at bars being
entertained by women of ill-repute. Such conduct is clearly unsuitable
and soon becomes well-known by employees and clients. The result is a lack of support
from staff and, not uncommonly, a sudden end to the manager’s posting
as overall results suffer.
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Getting Ready For The
Deluge: Outsourcing in Philippines
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[PDF
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The
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asked Chalre Associates' Chairman, Richard Mills,
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provides a Executive Briefing on the progress and major
issues facing this industry that is certainly one of most
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Asia Pacific Mining
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State of BPO in Philippines: Dan Reyes Speaks
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[PDF
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Richard
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that Philippines is currently seen as the "Number 1" option by global
companies sending BPO work to offshore destinations.
Dan Reyes is easily one of most experienced Business Process
Outsourcing (BPO) managers in the Asia Pacific region and the world. He
is head of the extremely successful Philippine operations of Sitel, the
world's largest call center organization. Among other things, he is a
founder and former president of the Business Processing Association of
the Philippines. more